Installation instructions for links below: 1. Click on link, choose "Save this program to disk" 2. Choose directory to which you want to save file For zipped files: 1. Unzip using WinZip 2. "Setup.exe" and follow instructions displayed on your screen Live Remote Assistance Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. Contact us … Do you need to contact Gendex Technical Support? Need a part number? Need to know an answer to a technical question? In America please contact:    Via our toll-free number 1-800-769-2909  Fax 1-847-718-0716 Or email us at TechSupport@gendex.com Between the hours of 8:00-6:00 PM CST, Monday-Thursday and 8:00-5:00 PM CST, Friday You are not from the USA? Then click here... Welcome to Gendex Live Online Support! Gendex Customer Care is using the latest desktop sharing technology to view, control and fix software issues remotely. To initiate a secure Live Online Support session, shut down all non-Gendex applications except your browser and click here. How to Get Support A member of our support team will talk with you first to determine the nature of the problem. You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session. VixWin Imaging Software Product Date of post Version Size Description 01. VixWin 2000 04/17/05 1.11 1.4MB Service Pack to upgrade any previous version of VixWin 2000 to version 1.11 02. VixWin Pro 09/12/06 1.5f 35.2MB Service Pack to upgrade any previous version of VixWin 2000 and PRO to version 1.5f 03. VixWin Platinum 07/02/10 2.0 155MB VixWin Platinum with support for the GXS-700 sensor. (Need GxPicture 3.0.0 and higher GXS-700 Support) 04. VixWin Platinum 07/08/10 2.1 306MB VixWin Platinum with DAP (Dose Area Product Support) (Need GxPicture 3.1.0 and higher for DAP Support) Note: Vixwin 2.4 and VixWin 32 Users can upgrade to VixWin PRO only by using the complete installation disk (Catalog No. VIXWINPRO) Drivers Product Date of post Version Size Description 05. GX-S Sensor 04/17/05 1.10 2.5MB IME Control Unit ActiveX Service Pack for VisualiX/GX-S Intraoral CCD sensor 06. Orthoralix DPI 04/17/05 1.4 1.8MB Orthoralix DPI series ActiveX Driver 07. Orthoralix 9200 DDE 04/17/05 1.5d 2MB Orthoralix 9200 DDE ActiveX Driver 08. DenOptix 04/17/05 1.5 2.8MB DenOptix SCSi and USB Driver - install only if not using GxPicture Driver Suite 09.GxPicture 09/02/2010 3.1.1 155 MB KaVo/Gendex Universal Driver for Gendex imaging equipment. Includes new Windows 7, 64 Bit support for new DenOptix QST units; GxFilter support including Optimizer, and other performance fixes; DAP (Dose Area Product) support; Additional Language Support: Czech, Danish, Dutch, Greek, Japanese, Polish, Portuguese, Russian, Swedish, Turkish. 10. GxPicture 07/05/2010 3.0.0 125MB KaVo/Gendex Universal Driver for Gendex imaging equipment released for web download only. Includes support for GXS-700 sensor limited release and SDK support. Limited support for Windows 7, 32 bit Professional. 11. GxPicture 12/01/2009 2.7.2 88.2MB KaVo/Gendex Universal Driver for Gendex imaging equipment. Includes support for the new 8500 DDE panoramic. Languages supported: English, French, Italian, German, Spanish. GxVideo only: Swedish. Limited Vista Support 12. GxPicture 01/05/09 2.62 50MB KaVo/Gendex Universal Driver for Gendex imaging equipment. Includes support for GXC-300 camera. 13. GxPicture 06/22/06 2.51 45MB KaVo/Gendex Universal Driver for Gendex imaging equipment. How It Works Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session. Step 2: You are prompted to download a small virus-free plug-in. Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard. Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. Gendex Online Support Please type the code you received from your Representative and click the button to proceed. Utilities Product Date of post Version Size Description 14. Utility Orthoralix 8500 DDE Configuration Manager 12/09/09 1.6 2.8MB Service utility for Orthoralix 8500 DDE panoramic system 15. Serial to USB Drivers (Blue) 10/13/09 N/A 1.5MB Serial-to-usb adapter driver. Adapter is used with the proprietary serial cable and the CM8500 utility. For Orthoralix 8500 only. 16. Serial to USB Driver ATEN (Grey) 10/13/09 N/A 20.5MB Serial-to-usb adapter driver. Adapter is used with the proprietary serial cable and the CM8500 utility. For Orthoralix 8500 only. TWAIN GxTWAIN introduces significant improvements with respect to the previous simple TWAIN interface. Among the new features, you will find multiple-image transfer, advanced image processing tools (i.e. STF), DenOptix and Gendex camera compatibility. You can fully operate the GxTWAIN software and evaluate all new features for 30 days after you first launch it. Your GxTWAIN software will automatically display the number of days left to the end of the 30 day period (for further details click here to go to the GxTWAIN web page.) If you wish to continue using the advanced features of GxTWAIN beyond the trial period, you will need to purchase a GxTWAIN license (catalog # GXTWAIN). In this case, we suggest you to time the order of the license so that you will receive it before the 30 days run out. Without the GxTWAIN protection license, all new features will be automatically disabled after 30 days (including compatibility with DenOptix and Gendex cameras).